Practice Management Support:
With eNAMEL support, we cover installation, maintenance, optimization and general support for your practice management software package. We support vendors like:
Dentrix G3, G4, G5, and G6, EasyDental 2009 and up, EagleSoft, PracticeWorks, SoftDent. DentiMax, Open Dental, along with many others.
Digital Imaging Software Support:
We support a wide array of digital dental software. From intra-oral sensor programs to intra-oral camera systems, we can repair and maintain it. We can integrate your practice management software with your imaging applications to reduce data entry and merge databases. We work with bridging software like NameGrabber, QX Link and VxLink. Some of the imaging applications that we work with are:
Apteryx Software and clones, Dexis, Kodak/Carestream Imaging, VixWin, Lightyear, Dolphin, DentiMax, plus many others.
Microsoft Windows Computer & Network Support:
We support all aspects of Windows 7 and Windows 8, as well as upgrading your computers from Windows XP. For server support, our Microsoft certified experts can support your Windows Server environments.
Anti-Virus / Spyware / Malware:
Not only do we provide unlimited computer support for your dental office technology, but we supply you with the latest and greatest anti-virus protection software. We protect and monitor your server and your individual computers – No need to pay Symantec or McAfee $40 per year PER COMPUTER for protection. Our protection is included.
Hacker Check / Internet Security / Website Filtering:
We monitor the amount of hits that your server receives and adjust your firewall and security settings accordingly. We also provide website content filtering. Don’t want your office staff on facebook? No problem – we can easily block any website by domain name, IP address or even content type. This helps to protect your network, and further reduces the amount of security threats.
Online Backup Protection & Monitoring:
The Unlimited Support plan with Managed Care includes daily monitoring of your onsite backup system. If a backup fails, we login and fix it. All automatically. We also provide a secure, HIPAA compliant online backup of your practice management database for FREE. We can also backup your digital imaging database for a small additional fee each month. Don’t wait for a server crash to find out that your backup system was malfunctioning!
Preventive Monitoring and Issue Resolution:
Our state of the art monitoring system continuously checks the health of your entire infrastructure and fixes many issues automatically. Our customized scripts are able to sense when a key service on your network crashes, which then triggers our self healing scripts to run through a series of recovery steps to get your system back online. The monitoring also reports back to our NJ network operations center in real time to alert us of any problems that are found in the hundreds of automatic checks that run behind the scenes.
Reporting & Score Card:
Want to see how secure and clean your office technology is? No problem! Our system can email a comprehensive report alerting you to the issues that were addressed in the past 24 hour period, and even lists the response time from our help desk!